IT and Information Security Services from Keep IT Secure.

MERITS

What is it?

  • It is a flexible, pragmatic and economic way to acquire IT technical, consultancy and project resources.
  • It is a draw-down process for IT skills.
  • It is a scheme that allows telephone support to be called off in half hourly units, or site visits to be used in daily units.

When might I benefit from it?

  • To provide skills capacity to cover for staff holidays, sickness and unexpected absences.
  • For the provision of additional resources at times of peak workload.
  • System Support – when application or system specialists are needed to provide a maintenance package or a managed service.
  • Legacy Maintenance – when older systems need to be supported, or hosted, while staff implement the new, replacement applications.
  • Planning and Initiating - when strategic Change Management and Performance Improvement Plans need to be developed.
  • Procuring - when replacement systems need to be selected, assessed and purchased at best value.
  • Implementing – when the integration of new systems into the infrastructure needs to be project managed, and data needs to be converted and migrated.
  • Testing and Training - when the Authority has either long or short term shortages in resources or skills.
  • Improving Performance - when Departments want to get the best out of their staff and their new systems.

So easy to use

A simple and straightforward request mechanism using the Meritec ServicePoint Help Desk.

  • Calls less than 15 minutes are free.
  • Calls over 15 minutes are drawn down in units of 30 minutes.
  • Days drawn down as required within the contract period.

How it works

Prior to the start of the service one of our Account Managers will visit your site for a service start up meeting. This gives you the opportunity to plan the most effective use of Merit Days during the contract.

Merits Days are drawn down over the period of the contract, these days can be used for on-site and off-site support. Additional days can be purchased at any time during the contract.

At the end of each 6 month period you have the option of a visit and Service Review from your Meritec Account Manager in order to discuss previous delivery against the contract and to plan further call off. These meetings will also be used to keep you fully up to date with Meritec Services for which the Merits Days may be used.